Refund & Exchange Policy Page

General

You have 30 days from the date of delivery to return any items you purchased since we want your shopping experience to be easy and satisfying. Within 30 days after delivery, you may swap your items or get a full refund by returning them.
We normally require 72 hours to analyze your returned purchase when we get it. It will take 15 business days to finalize your exchange order and mail it to you. In addition, you will receive an email from us confirming that your return order was completed successfully. If you are entitled for a refund, please keep in mind that we will execute it using the same payment method you used originally. The form of payment you used will determine how long it takes to complete your refund. Within ten to forty-five days, you will get your reimbursement.

Only under the following circumstances is the consumer entitled for a refund or return: If

• The consumer receives the wrong merchandise in the mail.
• During shipment, our goods sustains damage.
• There are certain flaws in our product.
• The product has changed throughout time.

If you get a faulty or damaged item from us, please notify us within two working days.
Customized items are not eligible for exchange, refund, or return under any circumstances.

Please be advised that consumers returning item(s) to us will be liable for covering the shipping charges.

Please keep in mind that if the return or exchange is not due to an error or fault on our end, a 20% restocking charge will be imposed.

Return Sales Policy
We appreciate you taking a look at the goods we have in stock. We present to you our top-selling item.

It is important to understand that returned products from our sale collection are not accepted. To provide you greater flexibility with your purchases, we have, nevertheless, extended the duration of our store credit and exchange policies to 15 days.

Within 15 days of the delivery date, you can start an online exchange request if you are unhappy with the sales goods you purchased or if the dimensions are not up to your expectations.

  • Orders placed in standard size may be exchanged for a different size or an other item.
  • Items that are manufactured to order or customized may only be returned for changes.

To make your buying experience as smooth and uncomplicated as possible, we have a committed sales team that is always available to answer any questions you may have or to process returns. We appreciate your interest in the things we have on clearance.

Custom Order

Refund and Alteration
First and foremost, we want to provide you with the ideal jacket. Nevertheless, we do not charge you for the initial alteration if your customized order is still not made to your measurements.
How do we try to address your problem and get it resolved?
Handling customized jackets can be difficult at times, and finding a solution needs continuous attention. There are a number of reasons why returns are conceivable, and here's how we manage them:

Design & Quality Solution: Prior to providing you the personalized jackets, we email you actual product photos. You have the opportunity to review your customized goods before we ship it. This removes any differences that could exist in the design, materials, and stitching and allows you to inspect these regions.

Sizing Solution: During the placement of your customized purchase, our Customer Service agent will request specific body measurements from you. To obtain the exact dimensions, please refer to our size chart. We make the initial adjustment free of charge if you still can't obtain the ideal size and fit. However, please be aware that the expense of returning the things to us is your responsibility.

Refund: Because your customized purchase is made specifically for you, we are unable to accept exchanges or refunds for customized orders. Since it has been customized to fit your size and preferences, we are unable to sell it to anyone else.

Get in touch
Please feel free to email our customer care staff at info@woohoomart.com with any queries or worries you may have about our return and refund policy.


Policy Modifications
The right to amend this policy at any moment is reserved by Woohoo Mart. Any modifications will be instantly effective and announced on our website.