At Woohoo Mart, we strive to provide you with a smooth and reliable shopping experience. Please review our shipping policy below to understand how and when your orders will be delivered.

General Shipping Information

• Order Processing Time: Most orders are processed within 2–8 business days after payment confirmation.
• Estimated Delivery Time: Standard delivery time is 12 to 15 business days, depending on your location and the product category.
• Complete Shipping Time: 14 to 23 business days after placing your order.

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please note that shipping times are estimates and may vary due to product size, availability, customization, or carrier delays.

Category-Wise Shipping Details

🏋️ Sports

• Sports items, including gear and equipment, are usually shipped within 12–15 days.
• Heavier or bulkier equipment may take up to 20 days depending on size and weight.

👕 Apparel & Accessories

• Most clothing and fashion accessories are shipped within 12–15 days.
• Customized or embroidered apparel may take an additional 2–3 business days for processing.

📱 Electronics & Accessories

• Electronics and mobile accessories typically ship within 12–15 business days.
• High-value or bulky items (like home electronics) may require extra handling time for packaging and delivery.

🛋️ Furniture

• Furniture orders often require special handling due to size and packaging needs.
• Please allow 15–25 business days for delivery of furniture products.

💡 Lights & Lighting

• Lighting products are shipped within 12–18 business days.
• Large chandeliers or custom lighting fixtures may take additional time depending on inventory and packaging requirements.

💎 Rhinestone & Pet Accessories

• Smaller accessories are shipped within 12–15 days.
• Custom or handmade rhinestone pieces may require extra processing time before dispatch.

💍 Jewelry

• Jewelry items (rhinestone, crystal, or metal-based) are shipped within 12–15 business days.
• For personalized or limited-edition pieces, please allow up to 18 days for delivery.

🖨️ Print On Demand

• All print-on-demand products (apparel, mugs, customized items) are made to order.
• Processing time: 3–5 days, followed by delivery in 12–15 days.

🛒 Groceries

• Groceries and household essentials are shipped promptly to ensure freshness and quality.
• Delivery time: 10–15 business days, depending on product type and supplier availability.

Shipping Delays

While we make every effort to deliver on time, delays may occur due to customs processing, weather conditions, or supplier issues. If your order is significantly delayed, our support team will notify you via email.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking link to monitor its delivery in real time. If tracking details are unavailable or delayed, please allow 48–72 hours for updates to reflect.

Need Help?

For any questions regarding shipping or tracking, please contact our support team at:
📧 support@woohoomart.com

---

Woohoo Mart Refund & Exchange Policy

Your satisfaction is our top priority. If you are not fully satisfied with your order, please review our refund and exchange guidelines below.

General Return Policy

• Return or exchange within 30 days of receiving your order.
• Product must be unused, unworn, unwashed, and in original packaging with tags.
• Customers are responsible for return shipping unless the item is damaged or incorrect.
• Refunds are issued to the original payment method within 7–10 business days after inspection.
• 30% restocking fees apply.

Category-Wise Return & Exchange Guidelines

🏋️ Sports

• Eligible for returns within 30 days.
• Large or custom items may have a different restocking fee due to size.

👕 Apparel & Accessories

• Apparel can be refunded or exchanged for size/color within 30 days.
• Items must be unworn and resellable.
• Custom-printed or embroidered clothing cannot be returned unless defective.

📱 Electronics & Accessories

• Returnable only if defective or not as described.
• Must include all packaging, manuals, and accessories.
• No returns for change of mind.

🛋️ Furniture

• Replacement only if damaged upon delivery.
• No full returns for assembled furniture.

💡 Lights & Lighting

• Return only if broken or incorrect.
• Custom or oversized fixtures are non-returnable unless damaged.

💎 Rhinestone & Pet Accessories

• Return/exchange within 30 days if unused and in original condition.

💍 Jewelry

• Return within 7 days if unused and in original packaging.
• Custom-made jewelry and earrings are final sale.

🖨️ Print On Demand

• No returns unless defective, misprinted, or damaged.
• Report issues within 5 days with clear photos.

🛒 Groceries

• Non-refundable and non-exchangeable once shipped.
• If damaged or spoiled, contact support within 24 hours with a photo.

Damaged or Incorrect Items

Contact us within 48 hours of delivery with photos of the item and packaging. We’ll replace or refund promptly.

Non-Returnable Items

• Clearance or final-sale items
• Custom-made or personalized orders
• Opened food or hygiene-sensitive products

How to Request a Return

Email support@woohoomart.com with your order number, reason, and photos (if applicable). Our team will review and send return instructions.

Refund Timeline

Refunds are processed within 7–10 business days after approval. Depending on your bank, additional time may be required for funds to reflect.

Customer Support

For any issues regarding returns, exchanges, or damaged items, contact us at:
📧 support@woohoomart.com

We’re here to help ensure your Woohoo Mart shopping experience is always worry-free. 💙