Refund & Exchange Policy

Woohoo Mart Refund & Exchange Policy

Your satisfaction is our top priority. If you are not fully satisfied with your order, please review our refund and exchange guidelines below.

General Return Policy

  • Return or exchange within 30 days of receiving your order.

  • Product must be unused, unworn, unwashed, and in original packaging with tags.

  • Customers are responsible for return shipping unless the item is damaged or incorrect.

  • Refunds are issued to the original payment method within 7–10 business days after inspection.

  • 30% restocking fees apply.

Category-Wise Return & Exchange Guidelines

🏋️ Sports

  • Eligible for returns within 30 days.

  • Large or custom items may have a different restocking fee due to size.

👕 Apparel & Accessories

  • Apparel can be refunded or exchanged for size/color within 30 days.

  • Items must be unworn and resellable.

  • Custom-printed or embroidered clothing cannot be returned unless defective.

📱 Electronics & Accessories

  • Returnable only if defective or not as described.

  • Must include all packaging, manuals, and accessories.

  • No returns for change of mind.

🛋️ Furniture

  • Replacement only if damaged upon delivery.

  • No full returns for assembled furniture.

💡 Lights & Lighting

  • Return only if broken or incorrect.

  • Custom or oversized fixtures are non-returnable unless damaged.

💎 Rhinestone & Pet Accessories

  • Return/exchange within 30 days if unused and in original condition.

💍 Jewelry

  • Return within 7 days if unused and in original packaging.

  • Custom-made jewelry and earrings are final sale.

🖨️ Print On Demand

  • No returns unless defective, misprinted, or damaged.

  • Report issues within 5 days with clear photos.

🛒 Groceries

  • Non-refundable and non-exchangeable once shipped.

  • If damaged or spoiled, contact support within 24 hours with a photo.

Damaged or Incorrect Items

Contact us within 48 hours of delivery with photos of the item and packaging. We’ll replace or refund promptly.

Non-Returnable Items

  • Clearance or final-sale items

  • Custom-made or personalized orders

  • Opened food or hygiene-sensitive products

How to Request a Return

Email support@woohoomart.com with your order number, reason, and photos (if applicable). Our team will review and send return instructions.

Refund Timeline

Refunds are processed within 7–10 business days after approval. Depending on your bank, additional time may be required for funds to reflect.

Customer Support

For any issues regarding returns, exchanges, or damaged items, contact us at:
📧 support@woohoomart.com

We’re here to help ensure your Woohoo Mart shopping experience is always worry-free. 💙